We value each and every single customer. The health and safety of our customers and teams is our top priority and we appreciate your patience and understanding as we work to ship your order.
If anything about your experience is not what you expected, please let us know by sending us Email: Amy@Luck-shoe.com
We ship to the global countries.
We offer standard shipping method. We will ship your order via any of the major mail carriers, including UPS, FedEx, and the United States Postal Service. At this time we are unable to provide the option to choose your carrier of choice. We apologize for any inconvenience, thanks for your understanding.
Please refer to the below for detailed information on standard shipping fees and time.
Cost: FREE for Standard shipping( Order over $100.00),
$10.00 shipping fee for order under $100.00;
21.99$ for Expedited shipping;
Shipping Time: Standard shipping about 12-20 business days,
Expedited shipping is about 7-12 business days.
We suggest you choose express if you want the package urgently.
For orders between $0.00-99.99;
Cost US $10.00;
Shipping Time: 12-20 business days
For orders over $100.00
Cost US $0.00
Shipping Time: 7-12 business days
* The shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to an invalid address, the customs clearance procedures, or other causes.
Please note: Total Delivery Time = Processing Time + Shipping Time
*Our Delivery is available for P.O. Boxes and APO/FPO/DPO addresses.
As a result of COVID-19, we will sterilize the products and packages, you can rest assured to purchase orders.
It normally takes 3-7 business days to process your order. Please note that holidays & weekends are not included. The product processing time depends on the time frame of the quality check, the packaging, and also on the store contingent of the individual product.
What is the processing time?
The item’s processing time is the time from receiving your order to physically dispatching it. After receiving your order, we conduct rigorous Quality Control checks and tests in order to ensure the product's quality prior to shipment to meet your satisfaction. This can involve detailed in-house checks: e.g. material quality, seams, embellishments and motifs, etc. The total processing time varies depending on the complexity, design and size of the specific product or article. Larger orders will naturally take longer. It normally takes 3-7 business days for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. If your order includes very popular items that are experiencing stock availability issues, then the order can take 5-10 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.
*If you would like to cancel a back ordered item in your order, simply send us your request via email, we will get back to you within 24 hours.
We will send you email about the order information. If you want to track your order, please contact us via email for more information. We will make effort to help you.
* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures, or other causes.
* Usually it takes about 30-90 days to some countries, We do offer compensation if the shipping beyond the timeframe as stated on shipping policy.
* Please send us an email within 3 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted. Appreciate your kind understanding.
Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, we cannot declare purchased items as a gift or list an amount that lower than the actual product price.
If you have any further questions, please contact our customer services.
B LUCK SHOE
SICHUAN LUCK-SHOE CO.,LTD
ADD: 3rd Floor, Block A, No.2 building, Dadi Century business mansion, Wuhou district, Chengdu, Sichuan, China; PC;610000