Return & Refund Policy

We want you to feel confident when shopping with us. If your order isn't right for you, we're here to help.

30-Day Returns

You may request a return within 30 days of delivery.

To be eligible for a return, items must be:

l Unworn and in original condition

l Free from signs of use, washing, or damage

l Returned with the original packaging when possible

l Please contact us before sending any item back. Do not ship a return without receiving return instructions from our customer service team.

Size & Fit Issues

If you ordered the wrong size or the fit isn't right, please contact us first. We'll be happy to help you choose the correct size and provide exchange or return options.

For returns due to size, fit, personal preference, or change of mind, return shipping costs are the responsibility of the customer.

Defective, Damaged, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 30 days of delivery.

We will review the issue and, when applicable, provide a replacement or refund. We will cover the applicable return shipping costs for confirmed product issues caused by us.

Please include your order number and photos or videos showing the issue so that we can assist you as quickly as possible.

International Returns

Because our products are shipped internationally, return arrangements may vary depending on the order and the customer's location.

Please contact us before returning your order. We will provide the appropriate return instructions and return address for your specific case.

In certain situations, we may offer a refund or other resolution without requiring the item to be returned, depending on the circumstances of the order.

Refunds

Once your return is approved and, when required, the returned item has been received and inspected, we will process your refund to the original payment method.

Please allow additional time for your bank or payment provider to process the refund.

Original shipping charges, customs duties, and taxes, if any, may not be refundable unless the return is due to an error or confirmed product issue on our part.

Contact Us

Have a question about your return, exchange, or order?

Please contact our customer service team before sending any item back. We're happy to help you find the best solution.

Email: Amy@luck-shoe.com 

When contacting us, please include your order number and, if applicable, photos or videos of the product issue so we can assist you more quickly.

SHOP WITH CONFIDENCE

✓ 30-Day Returns
Return your order within 30 days of delivery.

✓ Size Exchange Support
Not sure about the fit? Contact us and we'll help you find the right size.

✓ Defective or Damaged?
If there's a problem with your order, we'll work with you to make it right.

✓ Secure Checkout
Shop with confidence through our secure checkout.

Questions about your order?
Contact us at Amy@luck-shoe.com.