Privacy policy
Privacy Policy
This Privacy Policy describes how B LUCK SHOE (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website.
Contact
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
Email: Amy@luck-shoe.com
We will review and respond to privacy-related inquiries within a reasonable timeframe.
Personal Information We Collect
When you visit our website, make a purchase, or contact us, we may collect certain information about you.
Information You Provide to Us
When you place an order or interact with our website, we may collect:
l Name
l Billing address
l Shipping address
l Email address
l Phone number
l Order details and purchase history
l Information you provide when contacting customer support
l Information you provide when requesting a return, refund, or exchange
Payment information is processed through third-party payment providers. We do not intend to store your complete payment card information on our own systems.
Device and Usage Information
When you visit our website, certain information may be collected automatically, including:
l IP address
l Browser type and version
l Device information
l Time zone
l Cookies and similar technologies
l Pages or products you view
l Search terms
l How you interact with our website
We use this information to operate, maintain, secure, and improve our website and to understand how visitors use our services.
How We Use Your Personal Information
We may use your personal information to:
l Process and fulfill your orders
l Process payments
l Arrange shipping and delivery
l Provide order confirmations and other transaction-related communications
l Provide customer service and support
l Process returns, refunds, and exchanges
l Communicate with you about your orders or inquiries
l Detect and prevent fraud, unauthorized transactions, and other security risks
l Improve our products, website, and customer experience
l Analyze website traffic and usage
l Send marketing communications or promotional information when permitted by applicable law and, where required, with your consent
l Comply with applicable laws and legal obligations
Shopify
Our online store is powered by Shopify.
Shopify processes certain personal information on our behalf to provide ecommerce, checkout, payment, security, analytics, and other services.
For more information about how Shopify handles personal information, please refer to Shopify's Privacy Policy.
Sharing Personal Information
We may share personal information with service providers and business partners when necessary to operate our business and provide services to you.
These parties may include:
l Shopify and ecommerce service providers
l Payment processors
l Shipping and logistics providers
l Website analytics providers
l Advertising and marketing service providers
l Customer service and technical service providers
We may also disclose personal information when reasonably necessary to:
l Comply with applicable laws, regulations, or legal processes
l Respond to lawful requests from government authorities
l Detect, investigate, or prevent fraud, security incidents, or illegal activity
l Protect our rights, property, customers, or business
We do not sell your personal information for monetary consideration.
Advertising and Analytics
We may use analytics and advertising technologies to understand how visitors use our website, measure advertising performance, and show relevant advertisements.
Depending on the services enabled on our website, these technologies may include cookies, pixels, tags, or similar technologies provided by third-party services such as Google or Meta.
These services may collect information about your browsing activity, purchases, or interactions with our website and advertisements.
Where required by applicable law, we will request your consent before using non-essential cookies or similar tracking technologies.
You may also be able to manage advertising and tracking preferences through your browser settings, our cookie settings, or the opt-out tools provided by the relevant advertising platforms.
Cookies
We use cookies and similar technologies to operate our website, remember preferences, understand website usage, improve our services, and support advertising and marketing activities.
Cookies may include:
l Essential cookies: Necessary for website functionality, shopping cart, checkout, security, and other essential services.
l Analytics cookies: Help us understand how visitors use our website.
l Marketing cookies: Help us measure advertising performance and deliver more relevant advertising.
l Preference cookies: Remember certain settings and preferences.
The specific cookies used on our website may change as we add, remove, or update Shopify features and third-party services.
You can manage or disable cookies through your browser settings and, where available, through our website's cookie settings.
Please note that disabling certain cookies may affect the functionality of some parts of our website.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, fulfill transactions, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
The length of time we retain information depends on the type of information and the reason it was collected.
Your Privacy Rights
Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.
These rights may include the right to:
l Request access to personal information we hold about you
l Request correction of inaccurate information
l Request deletion of personal information, where applicable
l Request a copy of certain personal information
l Withdraw consent where processing is based on consent
l Opt out of certain marketing communications
l Exercise other privacy rights provided by applicable law
To exercise applicable privacy rights, please contact us using the contact information provided in this Privacy Policy.
We may need to verify your identity before completing certain requests.
California Privacy Rights
If you are a California resident, you may have additional rights under applicable California privacy laws.
Depending on the circumstances, these rights may include:
l The right to know what categories of personal information we collect and how it is used
l The right to request access to certain personal information
l The right to request correction of inaccurate personal information
l The right to request deletion of personal information, subject to applicable exceptions
l The right to opt out of certain sales or sharing of personal information, where applicable
l The right to limit certain uses of sensitive personal information, where applicable
l The right not to receive discriminatory treatment for exercising applicable privacy rights
We do not sell personal information for monetary consideration.
If you wish to exercise an applicable California privacy right, please contact us at:
Email: Amy@luck-shoe.com
Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to delete the information where required by applicable law.
International Data Transfers
Because we operate an international ecommerce business and use service providers located in different countries, your personal information may be processed or stored in countries other than the country where you live.
These countries may have privacy laws that differ from those in your country or region.
Where required by applicable law, we will take appropriate measures to protect personal information when it is transferred internationally.
Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Automated Decision-Making
We do not use fully automated decision-making that produces legal or similarly significant effects on you.
Our ecommerce service providers may use automated tools for purposes such as fraud detection, payment security, or transaction risk assessment.
These tools are designed to help protect our website and customers and are not intended to make decisions that have a legal or similarly significant effect on you.
Do Not Track
Some web browsers offer a “Do Not Track” setting.
Because there is currently no universally accepted standard for responding to Do Not Track signals, our website may not respond to such signals.
Where required by applicable law, we will honor legally recognized privacy preference signals.
Third-Party Websites
Our website may contain links to third-party websites, services, or platforms.
We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of those third parties before providing them with personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, website features, service providers, or applicable legal requirements.
When we make changes, we will update the “Last updated” date at the beginning of this Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
Email: Amy@luck-shoe.com
We typically respond to privacy-related inquiries within a reasonable timeframe.